For years now, people in Baltimore have complained bitterly about Comcast’s monopoly in their city. Whether it is the rising costs of basic internet services or the lobbyists of Comcast trying to stop any sort of legitimate consumer-friendly laws, the city has been begging for Verizon FiOS to come to their city.
Recently, the Baltimore Broadband Campaign wrote a piece in the Baltimore Sun with a detailed list of grievances with Comcast’s service in the city.
In the letter, they noted (amongst other things) that:
- A new Comcast customer pays over $1,000 for two years of standard “triple play” service.
- Speeds in Baltimore are just 1/3rd of those in Annapolis and other parts of the state.
- 20 to 40 percent of Baltimore residents are not even connected to the Internet, slow or otherwise.
- The city owns around 3.9 million feet of underground lines.
The head of Comcast in Baltimore, tried to address concerns about their service in a response letter. One would think that after reading this letter, Comcast would at least try and write a non-general response with some facts and/or direct answers to the questions posed.
In the response, the local Comcast head offered the same excuses that they always give when facing criticism:
- The market is so competitive
- We already offer awesome service
- We upgraded your internet at no cost in April
No answer about Annapolis? No response to the underground cables? No specifics with the price complaint? What highly competitive market in Baltimore?
Apparently, I am not the only one who was disgusted at this response from Comcast. In a letter posted to the Baltimore Sun in response to Comcast, a customer describes his “outrage at the assertions made by Tom Coughlin of Comcast.”
- He points out that the highly competitive market was laughable since so many have no choice whatsoever outside of Comcast.
- He points out his own terrible customer service experience with Comcast which many, many deal with daily.