The Washington Utilities and Transportation Commission (UTC) today released its investigative report on CenturyLink’s November 2013 voice and data outage in the San Juan Islands. In the report, state regulatory staff recommend the commission order more than $170,000 in penalties against the company. A penalty would be in addition to credits, totaling $271,000, that the company credited to the accounts of customers affected by the outage. The company has also committed more than $500,000 for system improvements to ensure back-up service in the event of a future outage. – WA.gov
Surely, CenturyLink will just raise customers rates to pay the fine. Then again, CenturyLink raises rates whenever they want for no reason whatsoever.