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The CBS station in San Francisco tells the story about San Francisco Giants fans with Comcast service who were unable to watch Game 1 of the NLCS.

KCBS confirmed the outage affected 1,800 customers in the Glen Park neighborhood of San Francisco. Crews were dispatched to repair the line.  Similar problems usually take 4-6 hours to repair according to the cable provider. Customers who are experiencing service outages are encouraged to call Comcast customer service. – CBS, San Francisco

Yes, call Comcast customer service. The one that is ranked dead last in just about every customer satisfaction poll. They should help.