The CBS station in San Francisco tells the story about San Francisco Giants fans with Comcast service who were unable to watch Game 1 of the NLCS.
KCBS confirmed the outage affected 1,800 customers in the Glen Park neighborhood of San Francisco. Crews were dispatched to repair the line. Similar problems usually take 4-6 hours to repair according to the cable provider. Customers who are experiencing service outages are encouraged to call Comcast customer service. – CBS, San Francisco
Yes, call Comcast customer service. The one that is ranked dead last in just about every customer satisfaction poll. They should help.