Frontier has a terrible history of service in West Virginia.
- They have executives storming out of city meetings,
- They convince the state to buy ridiculously overpriced, overpowered and unused routers, and
- They hire several ridiculously overpaid consultants who never actually accomplished anything.
Then there are the allegations that Frontier over-inflated fiber deployment costs so that Frontier could upgrade their own internal networks, not helping the state’s broadband issue.
Now, Frontier is facing a class-action lawsuit from customers who are claiming that the advertised speeds by Frontier are intentionally inflated while actual speeds are significantly slower. This would violate the West Virginia Consumer Credit and Protection Act.
Frontier advertised a service called “High-speed Internet Max,” which provides speeds up to 12 megabits per second. But the company “throttled” back Internet speeds, particularly in rural areas, without properly notifying customers, according to the lawsuit. Some customers were receiving speeds below 1 megabit per second, but paying for the faster service, the suit alleges. – WVGazette
As expected, Frontier claims that customers suing the company got the Internet service they paid for…..even while admitting that the advertised speeds are not guaranteed.
The lawsuit alleges only 12 percent of Frontier’s customers receive Internet speeds that meet a state and federal download speed standard of 4 megabits per second. By contrast, 80 percent of Suddenlink and Comcast subscribers have Internet speeds that meet the standard. – WVGazette
Frontier also claims that they tested each plaintiff’s line and found that in all cases the service met or exceeded the ‘up to’ broadband speeds to which they subscribed. But at the moment, we haven’t seen those results and know little about how the test was done.