KAIT in Arkansas reports that Suddenlink has received an Arkansas state franchise agreement.
What does this mean for cities and consumers?
As a result of the change, according to the release, Jonesboro may “receive increased revenue from the fees Suddenlink pays to provide cable television services in the city.” – KAIT
And what about those cities in Arkansas who formed complaints committees due to Suddenlink’s terrible service?
The change to a state franchise does not allow a city-based committee the authority to handle customer service complaints, the release stated. – KAIT
Essentially, cities in Arkansas are being stripped of what little power they had against Suddenlink’s terrible service. Cities like Jonesboro unanimously formed a Suddenlink complaint committee in October of last year due to numerous residents complaining about the service that they were receiving. Suddenlink responded to the committee by claiming that according to JD Power surveys, their customer service has had “the most improved customer satisfaction score over the last seven years.”
Considering that Suddenlink continues ranking slightly above average in the JD Power scores, it should be clear just how terrible Suddenlink was in past years.
Let’s remember that Suddenlink is the same company that put in place data usage meters without actually testing whether the meters were accurate. It was just a coincidence that consumers were not using the internet but were still seeing their data usage increase drastically and therefore their bills skyrocket.