For years, wireless carriers have done anything to protect the billions they get for SMS/MMS messages. Even though the costs are “virtually nothing,” carriers have been trying their best to charge as much as they can to customers still wanting to send text messages. But now, it seems carriers are doing something positive.
Crisis Text Line founder Nancy Lublin has announced that after writing to the major U.S. carriers last month, the carriers have agreed to waive charges for sending messages to a crisis hotline. Additionally, the carriers have stated that they would make sure that the text messages don’t show up in billing records….although I will believe that when I see it. Carriers such as Verizon, Sprint and T-Mobile have signed on.
As ReCode notes, the crisis line handles close to 20,000 text messages per day and allows for people to talk to counselors who are trained to provide assistance to those with any number of issues from abuse to coming out to dealing with suicidal feelings.