Time Warner Cable customer service strikes again. This time though, it will actually cost the company something for their actions.
During the span of one year, Time Warner Cable called Araceli King’s cell phone more than 150 times looking for someone else who used to own that cell phone number. After King told Time Warner Cable to stop, nothing changed. She even recorded a “seven-minute discussion with a company representative” and yet the calls continued.
She then filed a lawsuit against Time Warner Cable who told the court that they were protected from her lawsuit due to the Telephone Consumer Protection Act, a law meant to curb robocall and telemarketing abuses.
But as the Judge noted in his decision to reward King $229,500, Time Warner Cable had called King 74 after she had sued them in March 2014. Then the Judge called out Time Warner Cable for STILL CLAIMING that they “still did not know she objected.”
“Defendant harassed plaintiff with robo-calls until she had to resort to a lawsuit to make the calls stop, and even then TWC could not be bothered to update the information in its IVR system.” – Judge Hellerstein, Reuters
This isn’t the first time that Time Warner Cable has been outed as harassing customers with robocalls. In 2014, a California man filed a class action lawsuit against Time Warner Cable for repeatedly calling him with voice mails from an automatic dialing system. Much like the current case, Time Warner Cable was not calling for the man but was in fact looking for a female who had previously owned that phone number.