On Wednesday, city commissioners from Bradford County, Pennsylvania, met with Frontier Communications to discuss the rising number of complaints from city residents about their cable/broadband service. City residents had reported a “large number of complaints” to the city officials about Frontier which ranged from slow internet speeds and to cable/internet outages.
One of the complaints fielded by the county came from Susan Moore of Orwell Hill, who depends on the Frontier phone line to her house to summon help using her “Life Alert” device, according to county clerk Joyce D’Allesandro.Moore reported that one time, “she had to drive herself to the emergency room because the phone line was not responding,” D’Allesandro said. – TheDailyReview
Although one would think that Frontier would promise to fix these issues, the city got a bit of a different response from Frontier. A response that according to one person had the meeting “very heated, frankly”.
Russell Johnson, Frontier’s general manager for northern Pennsylvania, said on Thursday that “there may be opportunities for Frontier and the (city) to work together to apply for funding to help pay for upgrades that would help improve Internet service in Bradford County.” In fact, Frontier was nice enough to hand over a list of locations that they would like to upgrade their service….and the city is going to “look at what it can do to assist the company.”
So, basically what Frontier is saying is that they want the federal government to pay for any large scale upgrades and that local cities should pay for any local upgrades. Upgrades, mind you, that allow customers to simply get what they are paying for.
Did Frontier state that Bradford County customers will soon get the type of service that they are paying for? Nah. Meanwhile, Frontier continues promoting the fact that 73% of Frontier’s customers in Bradford County have access to its “premium” Internet service, which provides speeds (6 Mbps – 40 Mbps) that for the most part don’t even meet the new FCC definition of broadband (25 Mbps).
Even though Frontier was recently given $23.35 million in federal Connect America Phase II funds to expand and upgrade the company’s Internet service in Pennsylvania, the chances of customers seeing any difference in their service (in Bradford) in the future is slim. Frontier still relies on a terrible network, still provides terrible customer service and therefore continues receiving terrible satisfaction rankings.