Lately, Cox Communications has been under quite a bit of heat in Virginia for forcing all Cox customers to install a mini-box in their house if they want to continue using Cox TV service. Cox is also charging these local customers at least $3 more per month, per box for the right to use the mini-boxes that are being forced onto them.
Due to a number of complaints from local residents about the confusion with these mini-boxes, one city in Virginia asked Cox to send a representative to answer the city leaders questions.
At a James City County meeting, city officials questioned a governmental relations director for Cox. Unfortunately, the city leaders got few answers. For example, when a city leader asked Cox if the cable company had made customers aware of a federal rule requiring Medicaid recipients to receive up to two free boxes for a period of five years, Cox responded by claiming that they weren’t “sure of the exact requirement.” When city leaders asked about the terrible customer service or why some customers with multiple TV’s would see a significant price increase thanks to the mini-boxes, Cox had no answers.
It surely is an over-sight that Cox would not be telling customers that they could be receiving free mini-boxes. Surely. Kind of like when Comcast forgot to tell most eligible customers in Minnesota about price discounts for converter boxes that Comcast was legally mandated to tell area customers? Or when Comcast told customers that they must return their converter boxes even if it was destroyed in a tornado? Or how about when Charter Communications “accidentally” lied to residents in Illinois when Charter told them that the converter box was being forced onto Charter customers by the FCC.
In Omaha, Cox has been under similar pressure from city leaders who noted that local residents were having a number of issues with the mini-boxes, ranging from programming issues to electrical issues.