Last night, any Comcast customers needing 911 help was in for quite the shock when their calls failed to reach the actual authorities. Why?

“After (Comcast’s customer’s) 911 calls were rerouted to British Columbia early Tuesday morning. Snohomish County 911 said the cause turned out to be a hardware failure at the call routing center in Chicago.” –

That’s Comcastic!


Comcast has quite the history with 911 issues. When Comcast isn’t screwing over cities by not paying legally mandated 911 fees (in numerous cities mind you), they continue to leave their customers scrambling when they need 911 help.

For example:

Yesterday was my Son’s 4th birthday. An hour ago he had a seizer…I picked up my telephone and called 911. All I got was a buzzing sound on the other end. I hung up and called 911 again, another weird noise.Frustrated, I start hunting for my cell phone. After finding it, I call 911 and spend the next 5 minutes (which felt more like 22 hours) trying to the dispatcher what our address was.After my son went to the hospital, I am left alone infuriated at Comcast. –

Or how about when Comcast’s VoIP service failed to work when a father needed 911 help when his son began to have a seizure one morning?

But at least Comcast continues to check their phones for 911 reliabilty. Right?

“A Comcast insider warns us that Comcast does no checks to make sure 911 is working on your Comcast digital phone” – Consumerist

Ok, well….at least Comcast provides backup batteries to customers.

In late February, for example, Comcast changed its policy to no longer automatically equip telephone modems with a backup battery, and is now charging $35 (plus shipping in some cases) for them and for replacements of old, dead ones. Previously, both original and replacement batteries were free. –